DELIVERY AND HANDLING
 

• Unique Water is available within Australia only.

• Unique Water do not post, ship or courier to international locations. 

• Orders are delivered by Unique Water’s preferred freight company.

• All goods are dispatched from Unique Water’s warehouse located at 45-47 Alexander Avenue, Taren Point NSW 2229.

• Unique Water orders can be delivered to a home or office address.

• Unique Water deliveries can be left at the front porch or in a secure area and do not require a signature upon delivery.

• If your delivery instructions indicate that you will be home to receive the delivery. Should you not be available on the allocated delivery day to accept the delivery a notification will be placed in your letter box advising you that a delivery has been attempted. Customers will incur an additional delivery charge at the discrepancy of Unique Water for re-deliveries.

• Unique Water will not deliver to PO Boxes.

• If you wish to change your delivery instructions you must do so at least 24 hours prior to your selected delivery day, by phone 1300 305 795 or email enquires@uniquewater.com.au (quote your name, address, order number and change of instructions).
   

PRICING
 

• All prices include GST and are quoted in Australian dollars.

• Prices are subject to change without notice.

• Freight rates are determined by postcode and suburb.
   

DELIVERY TIME FRAMES
 

• Please allow 2-3 working days for delivery to Sydney, Melbourne and Brisbane Metro areas, and all other areas allow a minimum of 3-5 working days.

• Delivery is available from 8am - 5pm, Monday - Friday only.

• Unique Water will not advise of an exact delivery time.

• If you have any questions regarding the status of your delivery please email enquires@uniquewater.com.au or phone 1300 305 795
   

DAMAGED GOODS
 

• Should you receive a damaged delivery, please phone 1300 305 795 or email enquires@uniquewater.com.au within 7 working days of receipt of goods.

• It is at the discretion of Unique Water to determine whether the goods are to be replaced or refunded
   

REFUND AND RETURNS POLICY
 

• Unique Water will not refund your order if you simply change your mind

• If the goods are faulty, not as described or an incorrect product size we will refund the goods and freight in full or replace the items.

• Goods will be collected by our preferred freight company and once goods are received in our warehouse a refund will be issued.

​

LIABILITY POLICY

• Unique Water is neither a pharmaceutical nor a therapeutic substance

• Unique Water Australia Pty Ltd, its directors and any distributors of the product (Unique Water) will not be liable for any direct, indirect, consequential, special, exemplary or other damages arising from the consumption of the product (Unique Water)